Aquatica Sports & Fitness 

New Orleans Retail Swim Store

PHONE: 1-855-411-7950

EMAIL: customerservice@aquaticasports.com

ADDRESS: 1050 South Jefferson Highway, Suite 201, New Orleans, Louisiana 70125

Got questions about products we carry at our swim store? We got answers! Call us to speak to one of our sales consultants or message us today. View our F&Q page for additional information. 

Don’t forget to LIKE US on Facebook to see new inventory before it hits the shelves, special offers and discounts on current merchandise and information on Aquatica Sports & Fitness Learn to Swim program.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Send us an email

Have a question? No problem. Email us and a member of the Aquatica Sports & Fitness staff will contact you shortly!