Click the “Login / My Account” link at the top right hand side of our site to login and check your orders status.

Click the “Login / My Account” link at the top right hand side of our site to login and view orders you have placed. Then click the “Orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “Login / My Account” link at the top right hand side of our site to track your order.

Click the “Login / My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at customerservice@aquaticasports.com.

Click the “Login / My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service at customerservice@aquaticasports.com assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance by email.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they are made available we will be able to ship the item to you.

1) Click the “Login” link at the top right side of our site.
2) Enter your email address.
3) A username and password will be sent to you. Complete set up of your account by clicking “Account Details” and “Addresses”. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “Login / My Account” link at the top right hand side of our site to edit your account information. Click Dashboard and select Account Information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the “Login / My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password? Click it and type in your Username or Email and click “RESET PASSWORD.” A password reset email will be sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait ten minutes before attempting another reset. Once you receive the email, following the instructions in the email to reset your password.

Return Policy

All of our products are guaranteed. If not satisfied with your purchase, we will gladly provide a merchandise refund or exchange within 30 days of the purchase date. 

At our sole discretion, after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

• Without showing signs of wear or damage in any way.
• Within 30 calendar days of the delivery date. (after 30 days no returns are allowed)
• Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

*PLEASE NOTE

• Swimwear must be returned with original tags and the hygienic liner intact. Swimwear received without the liner is non-returnable and will receive NO REFUND or Store Credit.
• Apparel exchanges returned for size, must be received in new and unworn condition and with all tags and labels attached.
• Snorkels are non-returnable unless unused and in its original packaging. An exception to this is manufacturer defects.
• Customized products are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. Please contact customer service at customerservice@aquaticasports.com for more information on returning an item. 

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product by telephone 855.411.7950 or email customerservice@aquaticasports.com.

Please review our return policy for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Login / My Account” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please create an account by clicking the “Login / My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please view our return policy.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the “Login / My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at customerservice@aquaticasports.com for further assistance.

Click the “Login / My Account” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.